POZO
F&B O2O Ordering, Operations & Settlement Platform
Project Overview
POZO is a three-sided F&B O2O platform comprising a consumer app, store management app, and back-office system. It integrates the entire order-to-settlement workflow including pickup ordering, PG payment processing, automated settlement, and refund handling into a single unified system. This project demonstrates end-to-end e-commerce/O2O domain capabilities, delivering both operational efficiency for merchants and seamless convenience for consumers.
Key Features
Consumer Ordering System
- Store Discovery: Location-based store search with map and list view options
- Quick Order & Payment: Instant order processing with PG-integrated payment and estimated pickup time
Store Operations Management
- Real-time Order Management: Instant order routing to store managers with customer status notification
- Store Manager App: Order status workflow (received/preparing/complete), sales dashboard, and operations overview
Payment & Settlement Logic
- PG Integration & Auto-Settlement: End-to-end payment processing with per-store automated settlement logic
- Refund Processing Workflow: Scenario-based cancellation and refund handling system
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